Privacy Policy Rapid97
Your privacy is our priority. This document transparently explains how rapid97 collects, uses, stores, and protects your personal information every time you use our platform.
Our Commitment to Your Privacy
Six core data protection pillars we uphold to keep your information safe at rapid97.
High-Level Encryption
All your personal data and financial transactions are protected with 256-bit SSL encryption. This means every piece of information transmitted between your device and our servers cannot be intercepted by any third party.
Strict Data Controls
Your information is stored on servers protected by layered access controls. Only authorised personnel can access your data, and every access is automatically logged and monitored.
No Data Sales
Rapid97 does not sell, rent, or transfer your personal information to third parties for marketing purposes. Your data belongs solely to you, and we respect the trust you place in us.
Limited Data Use
We only collect data that is strictly necessary to operate the platform. No excess data is gathered, and every piece of data collected has a clear, lawful purpose.
Time-Limited Data Retention
Your data is retained only for as long as necessary for service purposes or legal compliance. Once the retention period expires, data is securely deleted using industry-recognised methods.
Member Rights Respected
You have the full right to access, correct, or request the deletion of your personal data. rapid97 will process every request within 14 business days at no charge and without restriction.
This Privacy Policy describes rapid97's data protection practices and your rights as a member. By using our platform, you agree to the collection and use of information as described in this document.
1Introduction
Rapid97 values the privacy of every member who uses our platform. As an online betting and casino platform serving users in Malaysia, we understand the importance of trust and security in today's digital environment.
This Privacy Policy applies to all information collected through the official rapid97 website, our mobile app, and all related communication channels including live chat, email, and customer support. It also covers any information you voluntarily share with us during registration, verification, or day-to-day use of our services.
We are committed to ensuring that all collected data is processed lawfully, transparently, and responsibly. We take this obligation seriously, and every data-related decision is made with our members' best interests as the priority.
2Information We Collect
Rapid97 collects various types of information depending on how you interact with our platform. The following are the main categories of data we collect:
Personal Information You Provide:
- Full name as shown on your official identification document.
- An active email address used for account communications.
- Mobile phone number registered under your name.
- Date of birth for age verification and KYC purposes.
- Malaysian bank account details for processing deposits and withdrawals.
- A copy of your identity document (MyKad or passport) during the KYC process.
- Proof of current residential address, such as a utility bill or bank statement.
Automatically Collected Information:
- Your device's IP address and general location data.
- Web browser type, operating system, and device information.
- Date, time, and duration of each login session.
- Pages visited, games played, and navigation patterns.
- Transaction data including deposits, withdrawals, and wagering activity.
- Cookie data and similar tracking technology information.
All automatically collected information is used solely to improve the user experience, prevent fraud, and ensure platform security. It is not used to build personal profiles for sales purposes.
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity | Name, IC, Date of Birth | KYC & Age Verification |
| Contact | Email, Phone | Account Communications |
| Finance | Bank Account, Transaction Records | Payment Processing |
| Technical | IP, Device Type, Browser | Security & Fraud Prevention |
| Usage | Games Played, Active Time | Service Improvement |
3How We Use Your Information
Every piece of data collected has a clear and legitimate purpose. Rapid97 uses your information for the following purposes:
- Account Management: To create, maintain, and protect your account on the platform.
- Transaction Processing: To process all deposits and withdrawals quickly and securely through our integrated payment system.
- Identity Verification: To conduct KYC processes that ensure account security and compliance with regulatory requirements.
- Fraud Prevention: To detect and prevent suspicious activity, system abuse, and unauthorised access to your account.
- Customer Support: To provide effective, relevant support when you contact our team.
- Important Communications: To send account-related notifications, security updates, and transaction alerts.
- Marketing (with consent): To send promotional offers and bonus information to members who have consented to receive marketing communications.
- Platform Enhancement: To analyse usage data in order to improve user experience, platform performance, and game variety.
- Legal Compliance: To fulfil applicable regulatory and legal obligations, including anti-money laundering (AML) requirements.
We will not use your data for any purpose beyond those stated above without first obtaining your consent.
4Sharing Information With Third Parties
Rapid97 does not sell or transfer your personal information to third parties for commercial purposes. However, there are limited situations where data sharing is necessary to deliver our services:
- Payment Providers: Transaction information is shared with trusted payment processors to complete your deposits and withdrawals.
- Game Software Providers: Minimal technical data is shared with game providers to ensure smooth gameplay.
- KYC Service: Identity information is shared with third-party identity verification service providers that have undergone rigorous security assessments.
- Legal Authority: Data may be disclosed to relevant authorities when required by law, court order, or financial crime investigation.
- Security Analysts: Aggregated data without personally identifiable information may be shared with security service providers for threat detection.
All third parties that receive your data are required to comply with strict data protection standards and may only use that data for the purposes specified in their service agreements with rapid97.
5Data Security
Rapid97 continuously invests in the latest security infrastructure to ensure your data is always protected. Key security measures we employ include:
- 256-bit SSL Encryption for all communications between your device and our servers.
- Data-at-rest encryption for all personal and financial information stored in our databases.
- Two-factor authentication (2FA) available for all accounts as an added layer of protection.
- 24/7 Monitoring by automated threat detection systems capable of identifying suspicious activity in real time.
- Layered access controls ensuring that only authorised personnel can access sensitive data.
- Regular security audits by independent cybersecurity firms to identify and address any vulnerabilities.
- Secure data backup across multiple locations periodically to ensure service continuity.
While we take all reasonable steps to protect your data, no system is 100% secure. We encourage you to also safeguard your account by using a strong password and never sharing your login credentials with anyone.
6Cookies and Tracking Technologies
Rapid97 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login and session security. These cannot be disabled.
- Preference Cookies: To save your preferences such as language and display layout for a more convenient experience.
- Analytics Cookies: Helps us understand how users interact with the platform for improvement purposes.
- Security Cookies: Used to detect and prevent fraudulent activity and to ensure the integrity of your login sessions.
You can manage cookie preferences through your web browser settings. However, disabling essential cookies may affect platform functionality and your gaming experience.
7Data Retention
Rapid97 retains your personal information only for as long as necessary for the purposes stated in this privacy policy or as required by applicable law.
- Active Account Data: Retained for as long as your account is active and for a defined period following account closure.
- Financial Transaction Records: Retained for a minimum of 7 years in line with financial and anti-money laundering legal requirements.
- Communication Logs: Retained for 2 years for customer support and dispute resolution purposes.
- KYC Data: Retained for as long as the account exists and for any additional period required by regulatory authorities.
Once the retention period expires, data will be securely deleted using industry-recognised data erasure methods to ensure it cannot be recovered.
8Your Rights as a Member
As a rapid97 member, you have the following rights regarding your personal data:
Right of Access
You may request a copy of all personal data we hold about you at any time.
Right to Rectification
If any of your data is inaccurate or out of date, you have the right to request that we correct it.
Right to Erasure
You may request the deletion of your personal data, subject to legal retention obligations.
Right to Object
You may object to the processing of your data for marketing purposes at any time.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another provider.
Right to Restrict Processing
You may request that we restrict the processing of your data under certain legally defined circumstances.
To exercise any of the above rights, contact our privacy team through the available support channels. We will process your request within 14 business days and provide a written response.
9International Data Transfers
In the course of operating the platform, your data may be processed or stored on servers located outside Malaysia. rapid97 ensures that all international data transfers are carried out with adequate safeguards:
- Data transfers are only carried out to countries or entities that provide an equivalent or higher level of data protection.
- Strict data processing agreements are established with all parties that receive your data outside Malaysia.
- Technical measures such as end-to-end encryption are applied when transferring data across borders.
If you have concerns about international data transfers, you may contact us for more details on the safeguards in place.
10Children's Privacy
The rapid97 platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors or underage individuals.
If we discover that we have collected data from a minor without parental or guardian verification, we will take immediate steps to delete that data and terminate the relevant account. If you believe we may hold information about a minor, please contact us immediately.
11Changes to the Privacy Policy
Rapid97 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in data practices, technology, or applicable legal requirements.
When significant changes occur, we will notify you via:
- Prominent notices on our platform's home page.
- A notification email to your registered address.
- In-app notifications on the rapid97 mobile app.
The "Updated" date at the top of this document will always reflect the date of the latest version. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
12Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact our Data Protection Officer through the following channels:
- Email: [email protected] — for privacy-related enquiries and data requests.
- Live Chat: Available 24/7 within the platform for general enquiries.
- Telegram / WhatsApp: Reach our support team for prompt assistance in Bahasa Malaysia.
We are committed to responding to all privacy-related enquiries within 3 business days and resolving any data rights requests within 14 business days. This Privacy Policy is the latest version and takes effect from January 2026.